Welcome to the Support Center
To obtain a full warranty for your light-for-me products:
01. RECEIPT / INVOICEKeep the receipt / invoice for the purchased light-for-me products.
02. WARRANTY CONDITIONSRead the warranty conditions of purchased light-for-me products. If you wish, download and print the warranty. Warranty documents are available for download at any time.
03. SENDING LIGHT-FOR-ME PRODUCT TO THE SERVICEShould you need to send your light-for-me product to the service, download and fill in the Return Form, log in at our SUPPORT & SERVICE CENTRE to get your ticket - it will be your RAN (Return Authorisation Number). Make sure to obtain RAN prior to shipping the items to the service point.
04. RETURN AUTHORISATION NUMBERWrite down your RAN on the form, send the product(s) back together with required documents to the below address:
TECDIVING Sp. z o.o., ul. Falista 2, 41-906 Bytom, Poland
IMPORTANT: Please note that parcels form outside the European Union must have all the necessary paperwork for customs. Parcels with incomplete or missing paperwork will not be collected / signed for and may be automatically returned to the Sender. We do not take any responsibility for such parcels and any additional costs you might bear. All items sent for service must have an open ticket in the Service Centre prior to shipping.
From 1st August 2017 we will move all the Customer Service to a newly-built own data centre. All the customers who created tickets before that date, we ask to deal with the matters in the old service centre at the address linked below:
New tickets should be registered and created in the new service centre system. Important! Creating tickets in new service centre requires registering a new account.
We apologise for any inconvenience, but we hope that in the end it will smooth the service work and make the customer service faster.